Resetting Chromebook Hardware

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.


Here's an interactive tutorial

https://www.iorad.com/player/1755443/How-to-Reset-your-Chromebook-s-Hardware


5 STEPS

1. First start by shutting down your Chromebook. You can do this by holding the power button or click on the time in the bottom right hand corner.

stepScreenshot.png

2. Select the shutdown option on the menu that appears.

stepScreenshot.png

3. When the device is Powered off, press and hold the Refresh key

stepScreenshot.png

4. Next, tap the power button while continuing to hold the refresh key.

stepScreenshot.png

5. When the Chrome logo appears on the screen, you may release the refresh key. Your Chromebook's hardware has reset successfully.

stepScreenshot.png